Found 2 results for tag "support"
June 20th 2011 05:37 pm
I thought the above comic would be appropriate after last weekend's drenching. Let me explain: there is good news and somewhat bad news.
The Good News:
- We met a new SCA friend named Bryan (SCA Name: Boar). Very funny guy, and it's amazing what helping a friend will do for you
- I placed 5th in the first Archery Prize Shoot! (not bad since I had been placing last in almost all competition)
- I placed 3rd in the second Archery Prize Shoot! (and tied with one of the best archers in the kingdom!)
- I was recognized in Court for the 3rd place above! Yay!
The Bad News:
- It was hot, then we got drenched. Here's the story:
Saturday started out hot, and just got hotter. With most SCA events, most people set up a table in front of their tent for cooking, planning, lighting, etc, and place chairs outside for resting. Most people also place dayshades over the table so their table doesn't get too hot. We did all of these, like smart Scadians. Anyway, after all of the competitions and contests, we went back to our tent to wait for Court in a few hours. We saw the dark clouds in the sky and thought "I hope the rain isn't too much." The 3 of us (House of Felis Noir) were sitting under our dayshade to cool ourselves off and saw our friendly ex-baron Axel. We all said "Hi" and struck up a conversation. A little later, our new friend Boar brought us 4 frozen lemonades. What a great friend. He then offered for us to sit with him under his dayshade since ours was a little full with the table, cooking, and lighting items. We moved our chairs and sat with him eating/drinking our frozen lemonades.
The clouds above started getting darker and the trees made an odd noise. Boar looked up and said "I hope the wind isn't too much, because this [dayshade] isn't staked down." At that moment, I grabbed one of the legs of the dayshade to hopefully keep it on the ground.
No more than a second later, a huge gust of wind came from the side (almost hurricane strength) and started blowing us over. Boar started to notice the dayshade was going to give way, and said "Let it go! Let it go!" I wish I could. The dayshade had latched onto me, flipped, and dragged me about 10 feet. Our dayshade fell over with not much damage, but before I could get to my feet to start to regain an understanding of the situation, a massive downpour came and drenched anything that was outside. Our dayshade already collapsed on itself (almost nicely) and we had a few people helping us to get the table, cooking, and lighting materials inside our tent. We zipped up our tent with everything we could get, and Boar let us stay in his almost-empty tent for the storm.
While we were waiting for the rain to pass, the wind decided to pick up again. With Boar's tent, it was a large rectangle, so it deflected most of the wind, but the 4 of us were posed in corners trying to keep his tent up. Not really a bad situation, but when the tent (with 4 people in it) is tilting 40+ degrees, it turns a little more serious. Boar was afraid that the wind was going to pick up the tent and we were all going to die. To be honest, I'm glad we didn't.
I kept one corner of his windows open to keep an eye on our tent. Luckily, a modern tent saved the day. I know that being part of the SCA means having medevial tents, but modern dome tents help fend off strong winds by deflecting the wind direction and bending with the flow. Luckily, our tent (after bending and twisting in odd angles) did survive the impact. A few corners inside were wet, but nothing inside was too drenched. Us, on the other hand, were soaking.
As far as I know, there weren't many casualties aside from a few bumps and bruises, and one tent did collapse in on itself, which was bad. We were lucky that Boar's tent was in front of ours so it did deflect a lot of the stronger winds. A little later, we had a smaller rainstorm and then the sun. When the sun came out, it got hot again. We had "Survivor's Court" a little later and laughed about the situation. Boar kept telling my story and was saying that I was a "F***ed up Mary Poppins". I'm glad I can laugh at that.
So the week begins anew and life begins again. I'm back at work and hopefully can get some of this insanity down to some sane level.
BTW: I thought this was appropriate for the SSL issue a few weeks ago:
What IT Support really looks like
December 1st 2010 02:52 am
Today had to be one of the shortest working days I ever had. Before I get into the day's activities, I received an email from the support guy yesterday (Monday) at 1pm saying that the missing databases were up, and he could move the subdomains for me. I sent him a list of the subdomains I needed moved (send around 1:30pm). I also found out that accessing PHPMyAdmin was tedious (see previous post), and sent another email around 8:30pm. On to Tuesday:
Everytime my alarm went off (at 9am, 9:30, and 10), I checked outside to see if the "Inspector People" were here yet. Luckily, they weren't. I got out of bed around 10:30, got dressed, unloaded/loaded the dishwasher, did some last minute cleaning, put the cats in the bedroom (with litter, food, water, and scratchers), and left the apartment just before 11 to get Keat to class. After dropping her off, I arrived at the office at 11:45 and booted up. The server transfer was supposed to be completed Monday night/Tuesday morning, so I wanted to check on it. Well, it wasn't exactly finished. A few of the sites weren't even transfered! I received this email at 12:15pm today:
It seems like all the sub domains are redirected to one of the sub net of shadowdev.com. I think you can log on the control panel and add them. Most of them don't have any content. you know where they redirects to. It will be easier that you add and set them up on the httpd.conf file which locates at /var/www/vhosts/shadowdev.com/conf..and this about the PHPMyAdmin access:
I am not sure if you can access to phpMyAdmin in the other way. That is how i usually do which i have to log on the control panel and do it.I sent in a response saying that I actually completed the subdomain transfer (which took about an hour), and asked about the shadowdev.com transfer (send at 1pm). Also, I checked the other domains to see if they were transfered, and found out that only 5-6 were transfered and the rest were not. I asked support about what was going on (at 1:15pm). This was the first time I was a little suspicious about my support guy's education and training. I mean, not to stereotype anybody, but when the support email says:
Hello, Thank you for your email. The reason i did not switch them because there are so many sub domains attaching with a couple of domains. I just switch them all to the new server now. There might be a few setting which are not configured properly (old configuration). Let us know if you need root password so you can easily configure the php files. This the full path where each domain locating: /var/www/vhosts/ This is where the website content locates: /var/www/vhosts/domain.com/httpdocs
...you know there has to be something up. My webhosting company hasn't really been the best webhosting company in the world, especially with some of the previous support requests I sent in the past. However, this is the only company that gave me a good price for the services I needed. Other companies were either lacking in equipment, software, or too-high price.
Anyway, I finally found out that the shadowdev.com domain was transfered (or so I hoped), and I downloaded the PHPMyAdmin software to its own subdirectory on the server. After loading the setup domain and fixing a few requirement files, I had quick and easy access to PHPMyAdmin, just like the old server. It's not exactly the same, but it's better than the 5-step process. You think that the support guys would know that. Oh well.
I left the office around 2:15 to pick up Keat, we quickly picked up some gas and food, and went home. It turns out that the "Inspector" guy had been there, and left a little 1" strip on the counter saying "Maintenance was in your apartment today performing the semi-annual safety inspection. Thank you for your cooperation." I guess we passed.(?)
We let the kitties out and about, and they love the clean(er) apartment. Keat and I actually sat down and watched Date Night (which was good; 8/10 overall). Afterwards, I worked on fixing server migration issues and found out that either the hosting company's servers were getting confused, or the worldwide DNS servers were getting mixed records, because wheverI would go to a site (for example: shadowdev.com), it would either load the old server or the new server (the sites on the new server have "New Server" comments at the top of the main index page so I could tell the difference, but end-users couldn't tell). It got really confusing when I had to upload or edit certain files to fix specific errors (hence: the "finalization" process).
Keat took a small nap while I did that, and then I cooked dinner. Afterwards, she woke up and we caught up on some of our Hulu episodes while eating, and by the time we realized it, Tuesday was over and December was here.
On the lighter side, I found out that Yanni (my favorite New Age artist) is releasing his first instrumental album since 2003, and it comes out in February. Maybe early Birthday present for myself? That'd be nice.
Along with the server location confusion, the top-level domains (like shadowdev.com) point to the new server, while subdomains (like dev.shadowdev.com and kp.shadowdev.com) point to the old server. I'm not an expert on server setups, but that gets really confusing, especially since the DNS records were never manually modified for remote subdomain locations. I'm posting this entry on both servers so both have the most updated records no matter what the DNS/cache servers say.