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Found 3 results for tag "ssl"
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SSL Relief

After spending 1 week with email support from Website Source, Comodo, and enom, I finally have the SSL Certificate for a client that was assumed "lost". It turned out that after getting super-frustrated at being sent in circles, Comodo sent me an email saying "Please call support". So I called support and (finally) had my SSL Certificate within 10 minutes. 5 minutes later, I installed it on the client site and everything was at peace.

Here's an overview of what happened:
  1. Ordered a "Comodo Essential SSL Certificate" via our Control Panel (powered by Parallel's Plesk) which is through Website Source (aka: "WSS"), our reseller on May 6

  2. Comodo sent me a "Domain Verification Email". I clicked on the link, provided the code, and verified the domain.

  3. 24 hours later, I did not receive an email from Comodo with a "Here's your Certificate", so I contacted Comodo about it

  4. They said to contact my reseller (they said "enom", which isn't true)

  5. I contacted WSS about the issue, and they weren't sure about the WSS/Comodo relationship. They also said that I can contact Comodo and cc them on all correspondences in the future with Comodo

  6. I sent back an email with the instructions that I used to obtain the Certificate purchase procedure.

  7. It turns out WSS didn't even know that purchasing SSL Certificates through Plesk was possible (even though I did it a few months ago). This was their response:
    Well, that clears up our first source of confusion - buying SSL certs through the Plesk panel might be a new thing, we didn't know it was possible.
     
    SO- unfortunately it doesn't seem to do anything to clear up what happened after you ordered it.
     
    Perhaps you could write to Comodo again and say, basically- your last message didn't make a lot of sense, Enom shouldn't have anything to do with this transaction, could you please either tell me exactly where the certificate was sent, or just resend it to the proper address?
     
    As I said, feel free to cc us on this stuff. I hope that you can clear it up with Comodo. If not, then I imagine that we'll have to open a ticket with Parallels.

  8. I contacted Comodo again, and they sent over the same response ("The certificate has already been issued. Please contact your webhost reseller")

  9. I sent them a response saying "I know - I've contacted them and they said enom shouldn't even be part of this"). I also asked "Where did it go?"

  10. They responded with "Please be informed that i have sent the certificate once again to your account email id. Kindly contact your web host. Also for your information you can directly download your certificate from your account login."

  11. I tried to login to their "Account manager", but none of my login combinations worked. I tried their "Forgot your password" feature, but it said that all of my login information was wrong. SO...I contacted them about it

  12. They responded with:
    If you want to get the login detail, you will have to reset the password and get the login detail through the account admin email ids.
     
    You can reset the password by the given below link by entering the order number and account admin mail id and get the login detail through your account admin email id: [password reset link]

  13. I responded saying "THAT DIDN'T WORK! This is why I'm writing to Comodo - to say it didn't work!"

  14. They responded with "The certificate has already been issued. Please contact your webhost reseller (enom)" (sound familiar?)

  15. So, I set up a support ticket with enom and awaited a response.

  16. In regards to my "Account Manager" issue, I received
    an email saying the following:
    For this reasons you need to contact your webhost [Secure Business Services],they will assist you in better way.
    meaning I need to talk to enom
  17. I appended the ticket I sent to enom saying this
  18. I finally received a response from enom late last night saying
    Thank you for contacting eNom technical support. I will be glad to look into this for you, but I will need some additional information to better assist you. Unfortunately I was not able to locate the domain: #### or any account associated with it on our system. Do you have an account with eNom? And if so, what is your login ID? In order to 
     
    purchase this certificate, you would need to have had an account with eNom or eNom Central. Unfortunately without additional information I won't be able to find any additional information, and it is likely you did not purchase this directly through us.
     
    It is possible that you may have ordered this through a reseller that uses eNom as their backend service provider. In which case, you would want to contact them to find out more information, and for further assistance.

  19. I tried to respond to the ticket, but enom's ticket management system kept logging me out for some odd reason. I even tried a different computer and different browser, but it kept logging me out even when I wasn't logged in. I couldn't go anywhere or do anything, so I emailed them about it.

  20. I received an email from Comodo again (with the title "Password Reminder") saying that enom had the certificate and I had to go through enom to get it. I also received an email from WSS asking what the issues were with my password. I responded saying "I only cc'ed you on this. There aren't any troubles with my login"

  21. I responded to Comodo saying "I can't login to the account manager, I can't get access to the certificate, I can't get a straight answer!" (paraphrasing)

  22. Comodo responded saying "The instructions enom provided you were wrong" and some other @^(*&$! about how I have to go through enom to get it

  23. I said that the instructions were NOT provided by enom, they were provided by Comodo! I think this is the 3rd or 4th time I said "If I can't get a straight answer, I will demand a refund and go somewhere else" (at this point, I was ready to punch through my laptop - my mediation training from Martial Arts couldn't save me now!)

  24. Comodo sent me an email saying "Thank you for your reply, please call into our support staff for further assistance at US"

  25. I called Comodo support, and got the certificate emailed to me within 10 minutes

  26. I told WSS what had happened and cleared things up with them saying it wasn't their fault. I am still awaiting some type of answer from enom if I ever get it.

...and that was the past few days. May 6 to today to be exact. It feels good to get that off my chest and release some steam. I was driving like crazy today and about to rip something if I got my hands on it since nobody was paying attention and didn't understand what was going on.

ANYWAY, here's today's comic (which I think is very relevant):
SMBC
Is this the first time I've posted a SMBC comic?

That pretty much sums up my past few days. Keat and I went house hunting on Sunday and found a few houses that we liked. We sent the list off to her parents and are awaiting "the talk."

I also called my mother on Mother's day and wished her "Happy Mothers Day". Yay for mothers!

Also got Half-Life re-downloaded from my old Steam account and started that back up. By using a wireless mouse I have from ??? ago, I'm doing pretty well for not having played the game in about.....4 years? The CD didn't want to install on Vista 64, but luckily Steam had my account active and I was able to re-download the install files. Yay! Now to deal with all of the stuff that piled up over the past few days while I was dealing with the SSL stuff.

PS: Keat finished up her final semester at HCC today and graduates on Thursday! Hooray for her! Now on to Western to finish up her Bachelors.

PPS: I (and Keat) am on the Squishable Gallery! (2nd page) YAY!


Tags:#squishable #ssl #comodo #websitesource #enom #halflife #certificate #plesk #parallels #smbc

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New Shirts!

It's the end of the week, so TGIF! Although it's been a pretty rough week, it's also been fairly productive. First, before I get into details, here's a comic:
Yellow Peril

I thought I'd offer a new comic. This one is Yellow Peril, a fairly new comic I've started liking.

Anyway, on to the activities: As the title conveys, we received a new shirt design today! YAY!
Front Back

Honestly, it was a prototype design, but it came out REALLY well! I've started offering it to people via inspiration from CloudFlare.com.

I've also become a big fan of 4 new bands: Porcelian Black (heard their new song on the radio when we picked up Pizza last week), Paramore (they are covered often on Pandora, so I thought I'd create a station for them - still good), Flyleaf (good stuff), and Fireflight (more good stuff). I've never been one to cling to new artists, but these guys do it right!

Anyway, I've re-connected with an old college friend today and found out that she joined the SCA yesterday! Small world, huh?

I'm having a small issue with SSL certificates for a client. I ordered it through our Server company, which orders it through a 3rd party, but it turns out the 3rd party either sent it to the wrong place or didn't sent it at all. Our server company is trying to help us solve the confusion (and I hope soon, because the client's temporary SSL expires on May 10).

I don't recall much of what happened yesterday, but all I know is that I'm working on a mobile version of this blog. It's not easy, since I have to deal with cached pages from CloudFlare (the "developer" option doesn't work as well as I'd hoped), but I'm working with a direct input of CSS instead of an external file. After it's ready, I'll switch the include with the and things should be good as gold.

Anyway (again), I'm off to Asheville to meet up with Keat and another friend at the mall. Till next week


Tags:#ssl #sca #css #cloudflare #yp #new #tshirts

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Ketchup

Wow, has it really been over a month since I posted last? It seems like yesterday that I made my last post. Since then, it's been nothing but busywork and client jobs.

Here's a comic to help relate to my previous month+ of absence:
Dilbert

I won't bore anybody with the finer details of what has happened over the past month, but here's a quick overview (just to keep you entertained):

- last week was a week of bad luck: had a co-worker's computer crash (had to re-install A LOT of software and do a full hard drive backup since the backup manager wasn't syncing everything), had the roof of an office space collapsed and spewed water and insulation all over, the co-worker had to find an old copy of Office 2007 so his SBA software would work right (OOo didn't cut it, unfortunately), prepared for a client's Open House, worked at said client's Open House, had both of our PPT and SEO seminars (which went great, with the exception that our PR got out late (again) and the first attendee showed up before we did), had a confused conversation with a current client over a chart display, had a very odd sewer smell in the office all week (turned out to be a lack of water in the drainage system; finally solved that after playing the "blame game" with the building secretary), one of the units got a fresh coat of paint which made the whole building smell odd, our first marketing order arrived (YAY!) and a client got some custom t-shirts, Tokyopop shut down their US office (not relevant, but I thought it was important news to mention), switched our DNS servers to CloudFlare which made the response rate lower dramatically and the uptime much higher, helped a client with a business plan for a competition (after having to re-write most of it), had some confusion over a potential client website and the hosting issue, finally switched over 2 clients DNS records (one had a major pain trying to get her domain from her old provider), made a video for switching over DNS records for said (and future) clients, had a mixup of payment systems for a client (although they had an invoicing system from the credit processor, they wanted another one created from us; we got a call today saying they wanted to go with the credit processor's invoicing system instead of ours, which we are okay with), said client had confusion when issuing credit to organization payers, uploaded the financial reports for the past 4 quarters to the corporate site, had some SSH and FTP issues with the server (solved?), went to a new Thai restaurant in downtown, had a large influx of followers for both my and the business's twitter accounts, got a DM from George Takei on Twitter (YAY!), and that's about it for last week.
George Takei DM

- not much else happened in the past month, aside from getting some insurance quotes, WCU getting a new chancellor, offering remote tech support for some clients, received an email that was sent 7 months ago (talk about being lost in cyberspace), had a mis-payment of a license (which was fixed), participated in a ΠΛΦ ΩΖ initiation, had a hard communication with a client's old hosting service, attended my first MeetUp, uploaded a few videos of Niko and Chi, installed our first successful SSL certificate, got 2 new clients signed on, and worked on other client works (still have no time for other projects), wrote a few informational articles, and got a mini squishy fox!
Squishy Fox!


That's about it for the past month. I'll try to be better about posting on a regular basis and not every other month.


Tags:#dilbert #pilambdaphi #server #georgetakei #squishy #dns #ssh #ftp #sba #tokyopop #office #ppt #seo #pr #ssl #niko #chi #