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Found 3 results for tag "bbb"
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I get a response

It only took half a month, but I finally received a "response" from E-Consulting. There is a certain phrase I want to use to show my fed-up attitude with them, but I'll take the Zen approach.....and post their response on the internet.
Final Response - 11/9/11

This seems more like a personal attack than anything else. Oh, and by the way: E-Consulting has C+ with the BBB. Don't just blame me for your bad reputation - you did this to yourself.


Tags:#bbb #econsulting #final #baby #WHAAAAAA!

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E-Consulting is a Bad Company!

It's taken me a day or so to post this, but I thought this would be beneficial to anyone who is considering working with E-Consulting from 5850 Canoga Ave, Suite 308 in Woodland Hills, CA 91367.

Long story short: I was first contacted by E-Consulting back in April 2010 with a promise of a "potential partnership arrangement" - basically, I sent in a few samples of clients' sites for them to run their SEO program on and get back to me. A week later (after I inquired about it), I was sent back my samples. It looked exactly like they copy and pasted the keyword analysis reports on each.

I responded with the following:
[...] However, I do believe that the proposal format is a little lacking. After taking a look at the 4 proposals (all of which you should have received copies of), it looks like they were just cut-and-paste from a 10-minute document. I don't mean to sound insulting if I am, but it really doesn't display a level of professionalism. I'm sure we can work these proposals to better fit our clients (like adding analyses of local competition and what keywords they have, including the business name(s) into the proposal (only 1 had it), adding their logo for more of a "customized" feel, and giving the clients a more broken-down understanding of what they will be getting for their money; more importantly, putting OUR logo on it as you mentioned before).
 
You did say in your previous email (or a forwarded edition of Matt's email), "Keep in mind, you don't have to do anything on your end, we'll create the proposal for you and put your company logo and branding on it.  You can just forward it to your client with pricing and see if they are interested.  We want it to be as painless as possible! " However, if we forwarded these to our clients as they were, they'd probably regard the attachment(s) as spam and delete it. We would also have to do a lot of re-vamp work on our end to make these presentable. We did fill out each form completely with the site information, client name/site (in the Client/Website section; we put Client Name and their site), and asked for SEO for all of them and SEO and Social Networking Management for ourselves. However, all of the proposals looked the same and our proposal didn't even mention the Social Networking Management at all.
 
As I said, I don't mean to sound insulting, but I don't believe that our clients would purchase the services you are offering if they saw the attachments we received. [...]


Keep in mind that I talked to 4 different people during this situation, including Matt Watson, the CEO of the company. When I finally received an answer from him (4 months afterwards), the main contact I was talking to about the reports (Chris Morris) was no longer with the company. This was his response:
Chris Morris is no longer with the company and all I can do is apologize for the lack of attention in answering your questions and concerns.  We have an amazing SEO Platform and I think it would be best for both parties to at a minimum to discuss how it works and what it does.  I'm an entrepreneur and it pains me that we botched the opportunity with you initially.  See if you can carve out some time for me so that I can address all of your concerns as forthcoming as I can.  The platform has changed, proposals have changed, and the process has changed as well.  In regards to auto-emails, just delete them for now and we'll find our own working relationship from here on out.  If you still wish to discontinue our business relationship, that is your call and I wish you the best.
After being bombarded by "Sign up with us" emails from different people at the company between last December and this September, I sent in emails saying "Stop contacting me or I will file a complaint with the BBB" - twice. So, I did. Here's the report:
BBB
Long story short: I filed it on 9/20. I didn't get a response until 10/15, almost a month later. The worse part: it was the exact same "canned response" sent to their last BBB complaint. I sent in my reubtal two days afterwards (the BBB didn't let me know until then). By 10/31, E-Consulting didn't response, so BBB closed the complaint. My reaction: they didn't know how to answer since they screwed up. Overall: Don't agree to do anything with them!


Tags:#econsulting #badcompany #dontgowiththem #bbb #complaint

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What happened to Friday? And Saturday?

Zits

Sorry I missed Friday's update. It was a hectic day and I had such a headache after I got home. I'll explain it in a bit. I don't recall what happened exactly, but here's the best I can remember it.

Friday
I was supposed to wake up at 9ish and go to an auto-repair shop to get my tie-rod checked out. Turns out I woke up around 12ish and went over to the shop. After I walked in and explained the situation, the guy came back and said he didn't see anything wrong with it. I called Dad and he said "Just as I thought." Great. So the auto place I went to first either lied to me or was trying to gouge my wallet. Either way, I'm not going back there. Dad said he'll file a complaint with the BBB, but personally, I don't know how much "good" that will do since I found out that they aren't BBB Accredited over lunch. Keat and I went to lunch at Hardee's and then went to the office. We spent about an hour there, and I worked on the server configuration trying to make the subdomains work right. Turns out that there was an issue with the configuration file saying "Indexes" and "+Indexes", which was the main issue.

I also received a potential client contact and responded accordingly. A teammate from Keat's business class called and asked a few questions for the business paper. After the discussed options between us and her, I would like to get a copy of that paper; the things said in that paper would be a great media content!

Keat and I left from there and went to Barnes & Noble for some market research (class-related for Keat), and I got some hot cider and Keat got some hot chocolate and some cheesecake. After taking the cider and cheesecake, I didn't think life could get any better....

Keat and I browsed the mall for a bit, then went home. I had a small headache that turned into a large headache, and at about 12, I went to bed. I thought I would fall asleep before the intro to Futurama was done. I skipped the blog post and went to sleep.

Saturday
I woke up around 12 again, but it felt great to sleep in. Keat and I went to the store to pick up a few things, got "Grown Ups" and watched it (which was a great movie, by the way). I returned the returned the Redbox and came back home.

I also found out that the support guy responded to my email from Friday, after I told him about the "+Indexes" thing and mentioned the constant downtime issue. He responded saying the following:
Thank you for your email. The sub domain m.####.com is working fine for
 
me. Please clear cookies on your browser, close them. Now, try it again.
 
Thank you!

Yet, I didn't need to clear the browser cookies (I'm not stupid) since I checked the subdomains with 4 browsers on 2 systems (one local and one remote), and still nothing about the downtime issue I mentioned earlier. I replied saying that that subdomain issue was solved, and I needed to investigate the downtime issue, and received this:
Thank you for your email. I am sure what your question is this 
 
time. i checked all the sub domains and everything seems to be 
 
working now. Quick question, did you have to do something with those 
 
sub domains like 'kp.shadowdev.com'? 'cause it kept downloading the 
 
homepage when i visited earlier. It works now.
 
Thank you!

and then...
Hello,
 
Thank you for your email. Great to hear everything is working 
 
properly for you now. I think there were some sub domains that 
 
were down because the dns records were missing. Overrall, 
 
everything seems fine.

No real reason why the download thing happened, but I still have no response to the downtime issue. Overall, the downtime has been 1-2 minutes every 30 minutes or so. What "support!"

Just FYI, here's the uptime and downtime report as of now (over the past 5 days):

Uptime
Uptime Report

Uptime
Downtime in Response Time (ms)


As the day went on, Keat and I got some Papa John's pizza and watched some American Dad. We're now on Season 3, although I believe we have actually seen all of the episodes. The biggest thing that keeps bugging us is that our neighbor's dog has been crated alone in their apartment for 24+ hours. I'm pretty sure that's a little inhumane. The dog loves people and doesn't like to be alone, and the constant howling is getting on our last nerves! Keat wants to get in there a free the dog, but that would be against the law. We've sent an email to the landlord(s), but they most likely won't get that until tomorrow (if that early). The Internet has been slowing down every now and then, so Netflix has been 'nixed for the time being until things get faster. I just hope the dog goes to sleep soon. It doesn't really help to crate the dog, then leave all of the apartment lights on and the blinds open so everyone can see the dog inside and the dog can see everyone outside.

It also doesn't help that it seems that Chi is in HEAT again! She was meowing like crazy on Friday night and has been meowing her head off again today (and peeing everywhere). It was only last week that she was in heat, so this seems impossible for her to be in heat again. I actually had to close the bedroom door on Friday night because the meowing was too much. Little did I expect for Niko to be scratching under the door again after n months. The under-the-door scratching wasn't too bothersome, but the fact that he scratched under the door and shook the little springy thing (you know, the thing that protects the door from hitting the wall), which made an annoying "SPROOINGGG" noise.

One final note: I received another note from Progress Energy saying that they couldn't process my account. They have a direct connection to my bank account, so they can't say "Can't find account number." Aside from the howling neighbor dog, Progress is also getting on my nerves.

Let's see how the rest of tonight goes, and hopefully things get better. Keat has some homework she has to get done, so she'll be spending all of sunday doing that. I'll most likely be implementing the cURL system that I need to get done. Until then, 'night!


Tags:#hardees #americandad #dog #howling #chi #heat #barnes&noble #zits #headache #bbb #futurama #papajohns