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E-Consulting is a Bad Company!

It's taken me a day or so to post this, but I thought this would be beneficial to anyone who is considering working with E-Consulting from 5850 Canoga Ave, Suite 308 in Woodland Hills, CA 91367.

Long story short: I was first contacted by E-Consulting back in April 2010 with a promise of a "potential partnership arrangement" - basically, I sent in a few samples of clients' sites for them to run their SEO program on and get back to me. A week later (after I inquired about it), I was sent back my samples. It looked exactly like they copy and pasted the keyword analysis reports on each.

I responded with the following:
[...] However, I do believe that the proposal format is a little lacking. After taking a look at the 4 proposals (all of which you should have received copies of), it looks like they were just cut-and-paste from a 10-minute document. I don't mean to sound insulting if I am, but it really doesn't display a level of professionalism. I'm sure we can work these proposals to better fit our clients (like adding analyses of local competition and what keywords they have, including the business name(s) into the proposal (only 1 had it), adding their logo for more of a "customized" feel, and giving the clients a more broken-down understanding of what they will be getting for their money; more importantly, putting OUR logo on it as you mentioned before).
 
You did say in your previous email (or a forwarded edition of Matt's email), "Keep in mind, you don't have to do anything on your end, we'll create the proposal for you and put your company logo and branding on it.  You can just forward it to your client with pricing and see if they are interested.  We want it to be as painless as possible! " However, if we forwarded these to our clients as they were, they'd probably regard the attachment(s) as spam and delete it. We would also have to do a lot of re-vamp work on our end to make these presentable. We did fill out each form completely with the site information, client name/site (in the Client/Website section; we put Client Name and their site), and asked for SEO for all of them and SEO and Social Networking Management for ourselves. However, all of the proposals looked the same and our proposal didn't even mention the Social Networking Management at all.
 
As I said, I don't mean to sound insulting, but I don't believe that our clients would purchase the services you are offering if they saw the attachments we received. [...]


Keep in mind that I talked to 4 different people during this situation, including Matt Watson, the CEO of the company. When I finally received an answer from him (4 months afterwards), the main contact I was talking to about the reports (Chris Morris) was no longer with the company. This was his response:
Chris Morris is no longer with the company and all I can do is apologize for the lack of attention in answering your questions and concerns.  We have an amazing SEO Platform and I think it would be best for both parties to at a minimum to discuss how it works and what it does.  I'm an entrepreneur and it pains me that we botched the opportunity with you initially.  See if you can carve out some time for me so that I can address all of your concerns as forthcoming as I can.  The platform has changed, proposals have changed, and the process has changed as well.  In regards to auto-emails, just delete them for now and we'll find our own working relationship from here on out.  If you still wish to discontinue our business relationship, that is your call and I wish you the best.
After being bombarded by "Sign up with us" emails from different people at the company between last December and this September, I sent in emails saying "Stop contacting me or I will file a complaint with the BBB" - twice. So, I did. Here's the report:
BBB
Long story short: I filed it on 9/20. I didn't get a response until 10/15, almost a month later. The worse part: it was the exact same "canned response" sent to their last BBB complaint. I sent in my reubtal two days afterwards (the BBB didn't let me know until then). By 10/31, E-Consulting didn't response, so BBB closed the complaint. My reaction: they didn't know how to answer since they screwed up. Overall: Don't agree to do anything with them!


Tags:#econsulting #badcompany #dontgowiththem #bbb #complaint