One way to lose a customer
Posted September 4th 2013 04:28 pm
I was browsing on facebook today, just checking my news feed, when suddenly I saw an ad on the right side for "Miyazaki Household Decor Sale".
Now, since my girlfriend is a huge Hayao Miyazaki fan, I thought it would be interesting to check out what this company had.
So, I clicked on the ad, and saw this:
Basically, in order to view anything on their site, you have to submit your email address (for newsletters, deals, coupons, etc) OR login with Facebook and give them access to pretty much anything. There isn't a "Close" button or "Not Now" link, which would have really helped. Ask for my email and/or login info after I've browsed and want to make a purchase.
What if I just wanted to browse? I don't want to give my email or Facebook info to you just to see what you have? That would be like giving your email address OR social security number to someone before entering a store!
And not only do you have to submit this information in order to just browse, a chat window pops up within seconds in the bottom right corner. "No, I don't want to chat. I don't know what I want help with yet. I'm just here to browse"
I was able to browse what they had thanks to Page Eraser in Chrome, and they do have a lot of nice products, but I shouldn't have to submit information just to browse around.
I was just going to browse around and pass along the information to a certain someone, but if I have to submit this information before before browsing, then they just lost a customer.
Now, since my girlfriend is a huge Hayao Miyazaki fan, I thought it would be interesting to check out what this company had.
So, I clicked on the ad, and saw this:
Basically, in order to view anything on their site, you have to submit your email address (for newsletters, deals, coupons, etc) OR login with Facebook and give them access to pretty much anything. There isn't a "Close" button or "Not Now" link, which would have really helped. Ask for my email and/or login info after I've browsed and want to make a purchase.
What if I just wanted to browse? I don't want to give my email or Facebook info to you just to see what you have? That would be like giving your email address OR social security number to someone before entering a store!
And not only do you have to submit this information in order to just browse, a chat window pops up within seconds in the bottom right corner. "No, I don't want to chat. I don't know what I want help with yet. I'm just here to browse"
I was able to browse what they had thanks to Page Eraser in Chrome, and they do have a lot of nice products, but I shouldn't have to submit information just to browse around.
I was just going to browse around and pass along the information to a certain someone, but if I have to submit this information before before browsing, then they just lost a customer.